What can we help you with today?

Featured articles

• How do I set up a TEST account?
• How do I reset my auction account?
• Locating Your PayPal API Signature
• What does BiddingOwl Charge?
• Pictures and Images rotate on upload

Dashboard

• How do I see how much my auction made in total? How much money was raised / generated?

Support and Tutorials

• Automatic Bidding - NEW!
• Transition from Pre-Bidding to Event / Record Bids Manually
• Exporting Item / Bidders / Donor / Volunteer Information

General Setup

• How do I set up a TEST account?
• How do I reset my auction account?
• Running Multiple Auctions Simultaniously
• Difference between Silent / Live / Online Auctions
• Non Profit Status, Commercial Users, Companies, Individuals
• Language Support
• Payment Integration and Payment Options (PayPal)
• Change Password
• View all articles in “General Setup”

Online Auction Setup

• How do I start an Online Auction?
• Change Credit Card (Manager)
• Create PayPal Donate Button
• Adding banners or pictures to auction homepage
• Can we keep an online auction closed to our community/organization, restrict access, or hold a private auction so others cannot access it or bid?

Item Management

• "Buy It Now" General Information
• Can a Bidder bid above the Buy It Now price?
• Video: Item Management
• Upload / Add Pictures
• Hide Auction Items
• Add Multiple Donors on a Single Item
• Combine / Package / Basket Items
• Reserve Price
• View all articles in “Item Management”

Bidder Management

• Pre-Registering Bidders
• Print a list of bidders
• Custom Bidder / Paddle Numbers
• Guiding Your Bidders
• Am I able to Delete a Bid for a Bidder?

Donor Management

• Import Donors
• Sample Donor Solicitation Email Request

User Management

• Account Administrator - Multiple Admins

Fund-A-Need / Raffle Tickets

• Fund-A-Need / Ticket General Information
• Can we sell 50/50 raffle tickets online

Admission Tickets

• Free Admission Tickets

Auction End

• Video: Checkout and Credit Card Processing (via Manager Account)
• Video: Record bids and close items manually
• Customize Invoices
• Winning Bidder Notification Email Example
• Can we split invoices?
• Thank You Notes

Troubleshooting and Fixes

• "Buy It Now" Button Not Live
• Picture / Image / Photo Flipped, Rotated, Upside Down, Sideways
• ERROR MESSAGE: AVS Mismatch
• ERROR MESSAGE: Error Executing Database Query
• ERROR MESSAGE: Invalid Login
• Ticket Totals and Stock Counts Totals not Matching
• Pictures and Images rotate on upload
• ERROR MESSAGE: Bidding is Not Allowed

Bidder Q&A

• Bidder Registration and Tips
• ERROR MESSAGE: Invalid Login
• Login and Password
• Anonymous bidder / display name / hide bidder name
• Checking Out Through Your Bidder Account