How may we help you?

New Version Help

• What payment options do you offer?
• Set default auction preferences
• Manage Timezones
• Import Items
• Private Auction
• Bid Sheets - Printing
• Deleting bids on manually closed items
• Difference between cost and value
• View all articles in “New Version Help”

Dashboard

• How do I see how much my auction made in total?

Support and Tutorials

• Automatic (Proxy) Bidding
• Transition from Pre-Bidding to Event / Record Bids Manually
• Exporting Item / Bidders / Donor / Volunteer Information

General Setup

• How do I set up a TEST account?
• How do I get ready for my next auction?
• Running Multiple Auctions Simultaniously
• Difference between Silent / Live / Online Auctions
• Non Profit Status, Commercial Users, Companies, Individuals
• Language Support
• Payment and Checkout Options
• Change Password
• View all articles in “General Setup”

Online Auction Setup

• How do I get started with hosting an Online Auction?
• Auction Manager: Updating the Credit Card
• Create PayPal Donate Button
• Adding Images to My Auction Homepage

Item Management

• "Buy It Now" General Information
• Can a Bidder bid above the Buy It Now price?
• Video: Item Management
• Upload / Add Pictures to Items
• Hide Auction Items
• Add Multiple Donors on a Single Item
• Combine / Package / Basket Items
• Reserve Price
• View all articles in “Item Management”

Bidder Management

• Pre-Registering Bidders
• Generating a List of Bidders
• Custom Bidder / Paddle Numbers
• Guiding Your Bidders
• Information about Bidder Accounts
• Am I able to Delete a Bid for a Bidder?

Donor Management

• Import Donors
• Sample Donor Solicitation Email Request

User Management

• Account Manager and Multiple Admins

Fund-A-Need / Raffle Tickets

• Fund-A-Need / Ticket General Information
• Can we sell 50/50 raffle tickets online?

Admission Tickets

• Admission Tickets
• Featured Auctions and Browse Items

Auction End

• What Happens at the End of my Auction?
• Customizing Invoices
• Winning Bidder Notification Email Example
• End of Auction Collections Process
• Bid History
• Payment Methods
• Partial Payments
• Finding Auction End Data
• View all articles in “Auction End”

Troubleshooting and Fixes

• "Buy It Now" Button Not Live
• Picture / Image / Photo Flipped, Rotated, Upside Down, Sideways
• ERROR MESSAGE: AVS Mismatch
• ERROR MESSAGE: Error Executing Database Query
• ERROR MESSAGE: Invalid Login
• Ticket Totals and Stock Counts Totals not Matching
• Pictures / Images / Photos rotate on upload
• Credit Card / PayPal Not Processing for Bidder
• View all articles in “Troubleshooting and Fixes”

Bidder Q&A

• Bidder Registration and Tips
• ERROR MESSAGE: Invalid Login
• Login and Password
• Anonymous bidder / display name / hide bidder name
• Checking Out Through Your Bidder Account